Versa 2 stopped tracking heart rate

[Marklyia]

My Versa 2 stopped tracking yesterday when I started lifting weights after using the elliptical.  I have tried the steps below twice, but it is still not displaying the heart rate.  I have had the watch for about 4 months.

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps

-----------------------------------

Also, the green lights are no longer on or flashing.

[DavideFitbit]

Welcome to the Fitbit Community forums, @Marklyia. 

Thank you for confirming that you're experiencing the same inconvenience with your Versa 2 watch and that you already tried a few troubleshooting steps. 

In this case, since your watch is still not tracking heart rate information after all the steps you mentioned earlier , the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.