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Versa 2 stopped tracking heart rate

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‎10-12-2021 06:15

‎10-12-2021 06:15

I have the versa 2 for just under two years and the heart rate monitor has stopped working and there are no green lights at the back.

I have exhausted all trouble shooting methods.Restored factory settings still no change. Doesn’t have warranty anymore.Not sure how to fix this.Very disappointed about this,after paying so much for it. Is there any other way to fix this?

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‎10-12-2021 12:12 - last edited on ‎08-23-2024 04:27 by Fitbit Moderator

‎10-12-2021 12:12 - last edited on ‎08-23-2024 04:27 by Fitbit Moderator

@FE06 Welcome to our Fitbit Community. I'm sorry to hear about the heart rate tracking issue that your Versa 2 has experienced. I'm also sorry to hear that it's no longer under the warranty period.

The warranty starts from the date of the first setup of your Fitbit device. We really appreciate your feedback and comments since this helps us to keep improving.

See you around.

JuanJo | Community Moderator

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