Versa 2 stopped tracking my AZM

[BrendaDrey]

My Versa 2 has stopped showing my actuve minutes. I have deleted and downloaded the app again and I have done a factory settings reset to the watch. Still no info on my active minutes. When exercising the calories are totally random because the active minutes are not being recognized. Help!!! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BrendaDrey. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

It seems like the heart rate might not be getting accurate readings, therefore, it won't provide you with AZM. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Test your Versa 2 the next couple of days to see if it starts providing you with your AZM. 

Hope that helps. 

[BrendaDrey]

Thank you very much for your response. I have followed every step on your notification. What I don’t see are the lights in the back. These are gone. I think the problem is that. 

[BrendaDrey]

Hello, 

My fitbit is still not working properly. Can I send it for repair? Is the heart monitor device broken? It work sometimes but other times it doesn’t. For example, I went for a 20 min walk today and no active minutes or heart rate was measured. 

please help! I am an active person and rely on my watch for my daily measurements. 

Thanks! 
Brenda

[BrendaDrey]

Hello,

I still don’t get an answer to fix my fitbit. I am about to throw it away and get another watch from another brand. Not happy at all with this.