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Versa 2 stopped tracking my AZM

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2023 09:32 - last edited on ‎06-05-2023 09:39 by Fitbit Moderator

‎06-05-2023 09:32 - last edited on ‎06-05-2023 09:39 by Fitbit Moderator

Latest Versa 2 firmware update on tracker is wiping out zone minutes from today 6/5 and not recording new zone minutes since the firmware updated today on 6/5 .... anybody else experiencing this problem? 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-05-2023 09:43

‎06-05-2023 09:43

Hi there, @dave12747. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-05-2023 09:45

In response to MarreFitbit

‎06-05-2023 09:45

Yes i did contact support and they had no answer for me so this problem remains open .... support says they will e-mail me when they have any response

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