help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my active zone minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2021 19:22 - last edited on ‎06-10-2021 07:48 by Fitbit Moderator

‎06-08-2021 19:22 - last edited on ‎06-10-2021 07:48 by Fitbit Moderator

Since yesterday my Fitbit Versa totally stopped picking up my zone minutes was that the gym for 2 hours and it said zero zone minutes I even did a factory reset and it still didn't work

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-10-2021 07:51 - edited ‎01-02-2024 05:26

‎06-10-2021 07:51 - edited ‎01-02-2024 05:26

Hi there, @DadBod83. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

I've seen you reached out to our Support Team after posting here and they've already helped you with this matter. If you still need help, please feel free to contact them back. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-10-2021 07:53

In response to MarreFitbit

‎06-10-2021 07:53

I woke up this morning to my Fitbit completely broken
Best Answer
0 Votes