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Versa 2 stopped tracking my activities

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‎01-01-2022 12:20 - last edited on ‎01-04-2022 18:15 by Fitbit Moderator

‎01-01-2022 12:20 - last edited on ‎01-04-2022 18:15 by Fitbit Moderator

My versa 2 stopped tracking my activities. Love to see the burn levels and calories

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-01-2022 12:48

‎01-01-2022 12:48

Hi @Jballer are you manually starting the activity tracking mode, or letting fitbit decide what you are doing?

If letting Fitbit decide, what type of exercise and are you doing it for enough time?

also check the minimum time setting for the exercise, it may have changed.

Open the app, tap the exercise tile, then tap the settings found in the top right

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‎01-02-2022 09:03

In response to Rich_Laue

‎01-02-2022 09:03

It stopped tracking and recording properly my sleep and daily activities. I restarted it and my phone. No luck

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‎01-04-2022 18:14

In response to Jballer

‎01-04-2022 18:14

Welcome to the Fitbit Community, @Jballer.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Thanks for your support, @Rich_Laue.

 

Have a nice day.

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