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Versa 2 stopped tracking my data after the update

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‎09-01-2021 22:52 - last edited on ‎09-02-2021 04:59 by Fitbit Moderator

‎09-01-2021 22:52 - last edited on ‎09-02-2021 04:59 by Fitbit Moderator

My fitbit versa 2, won’t detect my steps, hear rate, and my active zone minutes at the moment. I updated my Fitbit last night and since that this has happened. Deleted the data, turned on and off my Fitbit and still nothing has changed. Any suggestions? Cheers

 

Moderator Edit: Clarified subject

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‎09-02-2021 05:04 - edited ‎08-19-2023 06:59

‎09-02-2021 05:04 - edited ‎08-19-2023 06:59

Hi there, @JordanMoore. Welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out. I understand where your concern is coming from. 

To better assist you, would you mind clarifying if your data is not being showed up on your Versa 2 or Fitbit app? If your Versa 2 is showing your data, but it's not syncing to your Fitbit app, please make sure that your watch is still linked to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your watch is no longer paired, set up again by following these steps. 

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-02-2021 05:04 - edited ‎08-19-2023 06:59

‎09-02-2021 05:04 - edited ‎08-19-2023 06:59

Hi there, @JordanMoore. Welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out. I understand where your concern is coming from. 

To better assist you, would you mind clarifying if your data is not being showed up on your Versa 2 or Fitbit app? If your Versa 2 is showing your data, but it's not syncing to your Fitbit app, please make sure that your watch is still linked to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your watch is no longer paired, set up again by following these steps. 

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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