Versa 2 stopped tracking my data after the update

[CSoltesz]

Since the last update, my Versa 2 is only tracking steps; I have no data for sleep, steps per hour, heart rate, etc. 

I have restarted both the Versa and the app. Help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @CSoltesz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? And if the restart doesn't work, you've also tried to change your clock face as instructed here. 

In addition, as for the hourly activity goal, please see Why didn't my Fitbit device alert me?

Regarding the heart rate and sleep data, I suggest trying to reset the heart rate monitor by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Hope that helps. 

[Sliptau]

Hi. 

I’m having the same problem. The only thing updating on my phone are my steps. I’ve gone through all of these suggestions but nothing has helped. Any other advise?

thanks. 

[Deanie68]

I'm having the same issue. No heart rate, no steps and no sleep data!