Versa 2 stopped tracking my data and battery won't hold a charge

[Tansy101]

My Versa 2 keeps saying it’s charging but I am wearing it. It’s draining the battery in a few hours and not registering any movement or anything. I have tried resetting it umpteen times, changed clockface to a Fitbit one, and told my phone to forget it and resync nothing is working 

Moderator Edit: Clarified subject

[MarreFitbit]

@Tansy101 Thanks for stopping by in the Community Forums and already trying to troubleshoot the issues with your Versa 2.

Since you've exhausted all possible troubleshooting steps we could've suggested here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I recommend also sharing with our Support Team the steps you've done so far so they can move forward to other options.

We hope your issue is solved soon.

[Tansy101]

Thank you I have contacted them and they can’t help either so I am waiting to hear from a specialist via email apparently

Sent from my iPhone

[MarreFitbit]

@Tansy101 I'm sorry they couldn't help. However, as you were told, your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 2's issue.