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Versa 2 stopped tracking my health metrics data

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Versa 2 does calculate Breathing rate or Heart rate variability in health metrics.  Worked great until a week ago. 

Moderator Edit: Clarified subject

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Hi there, @RhondaMH. Thanks for stopping by in the Fitbit Community Forums and for sharing the details about the issue with your health metrics data.

If your Versa 2 has stopped tracking your health metrics data, lease take into consideration the following information in order to get your health metrics data:

  • Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
  • Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
  • Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
  • To track your blood oxygen saturation, confirm you have an SpO2 clock face installed. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
Maria | Community Moderator, Fitbit


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Have the exact same problem. Starting May 7, I have no data except for calories (always 1407) prior to today. And if I don't record that data before 12a.m., it's gone. And I haven't gotten any sleep data (even on my Fitbit) in the same time period.

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