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Versa 2 stopped tracking my health metrics data

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‎10-11-2024 20:32 - last edited on ‎10-16-2024 06:22 by Fitbit Moderator

‎10-11-2024 20:32 - last edited on ‎10-16-2024 06:22 by Fitbit Moderator

<top> hi I am a Fitbit customer and my Fitbit stopped doing the spo2 reading and the heart rate reading and the LED lights aren't working I've tried to troubleshooting it I've tried contacting customer service I've tried factory resetting it nothing seems to be helping me

Moderator Edit: Clarified subject

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‎10-14-2024 12:19

‎10-14-2024 12:19

Hey there @crystalwood870, welcome to the Community. 

I'm truly  grateful for the steps that you have tried so far  

Since you've already reached out to support, the best course of action would be to continue working with them. That way, they can track your case and provide you with the most personalized assistance.

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