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Versa 2 stopped tracking my heart rate after restarting it

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‎06-21-2023 05:31 - last edited on ‎06-21-2023 05:52 by Fitbit Moderator

‎06-21-2023 05:31 - last edited on ‎06-21-2023 05:52 by Fitbit Moderator

I woke up a couple of days ago to see my watch face was dark. I reset it to get it back, but now the green light on the bottom is no longer flashing and it is no longer recording my heartrate.I have tried everything else to get it back like reseting and resyncing, but it didn’t work. I’ve only had this fitbit to replace my old versa 2 for about a year.

I don’t need the heartrate monitor that badly, but it would be nice to have. Is there some other way to get it back, or did a simple reset I’ve done hundreds of times just break it somehow?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-21-2023 05:54

‎06-21-2023 05:54

Hi there, @Shinehollow. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


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‎06-21-2023 10:13

In response to MarreFitbit

‎06-21-2023 10:13

This does not work.

this is my 2nd versa that did this to me. No one from fit bit can help or fix the problem. This is complete crap and eve worse that no one can fix it

 

dont buy fit bit products 

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‎06-23-2023 17:28

In response to cassiecast

‎06-23-2023 17:28

This happened to me too. Randomly stopped working. Now refuses to work despite resets and doing that sync suggestion.  Won't track heart rate or sleep now.  

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