Versa 2 stopped tracking my heart rate after the update

[Cullysway]

It seems that ever since the watch updated,  I  can no longer see my heart rate, which impacts the accuracy of my workouts.  The heart rate function is marked on but my Versa 2 is no longer tracking it & the green light isn't on anymore either.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cullysway. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[Tetlockt]

I’m currently having the same problem

soon as I updated my watch nothing but problems

tried was was suggested to do and still nothing.

have you found anything that works?