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Versa 2 stopped tracking my heart rate and sleep data

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‎03-14-2021 13:57 - last edited on ‎03-15-2021 04:44 by Fitbit Moderator

‎03-14-2021 13:57 - last edited on ‎03-15-2021 04:44 by Fitbit Moderator

I've tried turning off and on the HR, restarted Versa 2 multiple times, even did a factory reset. Still doesn't track HR or sleep. I don't know what else to try. 

 

 

Moderator Edit: Clarified subject

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‎03-15-2021 04:45 - edited ‎09-12-2023 09:10

‎03-15-2021 04:45 - edited ‎09-12-2023 09:10

Hi there @JillZimm, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Maria | Community Moderator, Fitbit


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