Versa 2 stopped tracking my heart rate and sleep data

[Heather_S_B]

My Versa 2 stopped tracking my heart rate activity while I sleep back on Friday night, Friday I didn’t even get a sleep score and now only the heart rate doesn’t track, I have tried rebooting my Versa 2 numerous times and it still doesn’t work, my Versa 2 and my Fitbit app are all up to date, anyone else having this issue?

Moderator Edit: Clarified subject

[Laceta]

I'm having the same issue. No heart rate or sleep tracking since April 9th. I've done multiple restarts, reinstalls etc. No change.

[BookieS]

I’m so relieved other people are having same problem with the versa 2. Mine just stopped giving me sleep updates and heartbeat counts. These are the functions I live so much on the versa. How can this be fixed? Heartbroken now 💔

[MarreFitbit]

Hi everyone. Thanks for taking the time to try troubleshooting the issues with your smartwatches before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding the Sleep Restoration Heart Rate graph, please make sure that your Fitbit iOS app is already up-+to-date. Our team has released a new version of the Fitbit app (3.41). Updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?

If you continue having issues with the Sleep Restoration Heart Rate graph, please uninstall and reinstall the Fitbit app. 

On the other hand, if you're having issues with the heart rate monitor on your watch, please see What factors can affect my heart-rate reading o my Fitbit device? 

For the ones who have already contacted our Support Team, please know that we understand that the outcome of your cases with our team may not be fulfilling your expectations, but keep in mind that every case is completely different from the others, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

As of right now, I'll be closing this thread. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Versa smartwatches board and provide as many details related to the issue. Have a nice day!