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Versa 2 stopped tracking my heart rate and sleep data

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‎03-08-2022 14:33 - last edited on ‎03-08-2022 15:41 by Fitbit Moderator

‎03-08-2022 14:33 - last edited on ‎03-08-2022 15:41 by Fitbit Moderator

Since the last update i have noticed that my sensors are not working, and my versa is no longer showing or registering my HR or sleep score.  I did notice that it got hot on my arm, which was enough for me to notice but not enough to burn me. 

I have checked that HR is on have reset my watch uninstalled and reinstalled the app gone through all of the troubleshooting that i could find but nothing has worked. 

I am a little disappointed as it is only 15mths old and my 3rd in the last 5 yrs.  

 

Moderator Edit: Clarified subject

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‎03-08-2022 15:42 - edited ‎06-10-2023 10:40

‎03-08-2022 15:42 - edited ‎06-10-2023 10:40

Hi there, @suemc31. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since your Versa 2 is still getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team.

Maria | Community Moderator, Fitbit


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