04-22-2022
19:49
- last edited on
04-25-2022
13:38
by
MarreFitbit
04-22-2022
19:49
- last edited on
04-25-2022
13:38
by
MarreFitbit
My HR tracker is also not working, no green lights. I noticed weeks ago my sleep tracker was not working, but HR still was.
I rebooted severs times, as well as performed factory reset, but to no avail. What next
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-25-2022 13:40
04-25-2022 13:40
Hi there, @Dherr1025. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?
With that in mind, I recommend considering the following in order to get sleep stages:
For more information, see What should I know about Fitbit sleep stages?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-25-2022 13:40
04-25-2022 13:40
Hi there, @Dherr1025. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?
With that in mind, I recommend considering the following in order to get sleep stages:
For more information, see What should I know about Fitbit sleep stages?
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-26-2022 04:43
07-26-2022 04:43
I am experiencing the same thing. This is so frustrating. They both stopped working the. Week of July 10, 2022,
07-26-2022 04:55 - edited 11-16-2023 11:13
07-26-2022 04:55 - edited 11-16-2023 11:13
Hi there, @Prettifeet. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.
If you haven't done so yet, I suggest following the troubleshooting steps I provided here.
If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-29-2022 04:25
07-29-2022 04:25
That’s the week mine stopped working too. I have heard a lot of people say the same thing. How is it that everything else works except heart rate and sleep all of a sudden.
07-30-2022 23:07
07-30-2022 23:07
Mine did exactly the same, followed all instructions to get it up and running with no avail
07-31-2022 04:37
07-31-2022 04:37
Since my Fitbit is 2 1/2 year’s old and Jumbotron u set warranty, Fitbit offered only a small coupon to buy another one. Why would I buy another one with this obvious technology glitch? It may be time to get an Apple Watch.
07-31-2022 09:04
07-31-2022 09:04
I have had a Fitbit since 2013. I am not pleased with all of these malfunctions. 1st my steps were not tracking in competitions. ( still aren’t) Now my sleep and heart ❤️ rate stopped working. I agree it’s time to go to The Apple Watch :watch:️
07-31-2022 09:04
07-31-2022 09:04
This sucks, why do I want a fitness tracker that half tracks! 😞