Versa 2 stopped tracking my heart rate and sleep data

[seifei21]

My Versa 2 stopped reading my heartrate yesterday 6/23/22. I have tried all of the tips by fitbit advisor’s and nothing has helped. It also hasnt read my sleep data in months, but I dont really care about that. I need this for working out and without recording heart rate, it is useless. I don’t want a new one because when the sleep tracking stopped, I tried both the Sense and Versa 3 and they are both junk. They don't accurately record steps or heart rate and the reviews are that the Versa 2 is in fact better and more accurate, so it is just not me. I have always used fitbit and love it, but if I cant get this fixed, I have no choice, but to go to another brand as the newer options are an inferior product. Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @seifei21. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Before considering other options, I'd like to confirm that you've tried the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps. 

[katie1m]

Hi this didn’t work! Still can’t get my heart rate.. no green light on

[MarreFitbit]

Hi there, @katie1m. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[seifei21]

Hi, I did try all of that before writing. I looked for previous tips and solutions before I wrote on here. I’ve had fit bit tracker’s since the day they came out. Seems like a lot of us are having the same issue with no luck on how to fix. 

[MerkieD]

I think I'm done with fitbit. I've had the same problem and none of the solutions work and it has not been a year since getting it that all the problems started. 

[MarreFitbit]

@seifei21 Thanks for confirming that you've tried those steps already. Since nothing has worked, please feel free to get in touch with our Support Team for further assistance. Click here to get connected.

@MerkieD  We‘re taking your comments and sentiments in regards to our products and services into consideration. I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day.