Versa 2 stopped tracking my heart rate and sleep data

[dashofdanpc]

My Heart rate monitor is not working, nor is my sleep tracker. 

I have tried to turn off and one the heart rate, synced, resynced, and rebooted several times.. What can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @dashofdanpc. Welcome to the Fitbit Communtiy Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirm that you've tried all the steps provided below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings. 

[dashofdanpc]

Yes I have done all of this.. also my hourly activity reminder does not work.

[MarreFitbit]

@dashofdanpc Thanks for confirming that you've done those steps already. 

As our last resort, I'd suggest performing a factory reset by following the steps below (please make sure that your Versa 2 is no longer paired to your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

[dashofdanpc]

After doing that.. it still doesn't work

[dashofdanpc]

After doing this, it still doesn't work.. any other options?? Or is my fitbit a goner after 1 year?