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Versa 2 stopped tracking my heart rate and sleep data

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‎09-04-2023 04:27 - last edited on ‎09-04-2023 06:16 by Fitbit Moderator

‎09-04-2023 04:27 - last edited on ‎09-04-2023 06:16 by Fitbit Moderator

Why did my heart rate monitor & sleep tracker stop working? 

Moderator Edit: Clarified subject

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‎09-04-2023 06:28

‎09-04-2023 06:28

Hello there, @LinziMasi. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings. 

Additionally, please see Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


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