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Versa 2 stopped tracking my heart rate and steps

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‎09-04-2020 10:01 - last edited on ‎09-05-2020 06:02 by Fitbit Moderator

‎09-04-2020 10:01 - last edited on ‎09-05-2020 06:02 by Fitbit Moderator

Yesterday afternoon, my Versa 2 stopped tracking my heart rate. I tried repositioning it, etc. with no luck. Then, this morning when I woke up, I noticed that, in addition to kit tracking the heart rate, it is no longer tracking my steps.

 

After looking at some other help posts, I've tried restarting the device 3 times, I've switch the clock face to one created by fitbit, and I've turned off heart rate tracking to manually sync and then turn back on. No luck. 

 

Please help! Thanks

 

 

Moderator Edit: Clarified subject

 

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‎09-05-2020 06:05 - edited ‎10-10-2023 13:15

‎09-05-2020 06:05 - edited ‎10-10-2023 13:15

Hi there @LiloMcgoo, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's recent behavior. I appreciate you've already taken the time to troubleshoot the heart rate and step count on your watch by following the tips and recommendations provided in the forums.

I've seen you got in touch with our Support Team after posting here and they're now helping you to get the issues solved. Please stay tuned to your inbox for updates on your case.

Maria | Community Moderator, Fitbit


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