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Versa 2 stopped tracking my heart rate, sleep data, and steps

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‎09-20-2021 08:46 - last edited on ‎09-20-2021 11:19 by Fitbit Moderator

‎09-20-2021 08:46 - last edited on ‎09-20-2021 11:19 by Fitbit Moderator

Hi 

My versa 2 is not registering my heart rate, steps or sleep tracking. It is syncing to my phone but is not picking up anything. 

I have restarted/reset and it's still not working. I have checked all the settings and gone through the instructions several times. How can this be fixed? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-20-2021 11:20 - edited ‎03-28-2024 18:48

‎09-20-2021 11:20 - edited ‎03-28-2024 18:48

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎09-20-2021 13:31

In response to MarreFitbit

‎09-20-2021 13:31

Thanks for the response. I tried the chat option but the operator cut me off and I tried again but 10 minutes after being connected to an operator I received no reply. I am very unhappy. I want this resolved within 24 hours or I will return for full refund

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