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Versa 2 stopped tracking my heart rate

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‎07-10-2021 08:14 - last edited on ‎07-10-2021 08:43 by Fitbit Moderator

‎07-10-2021 08:14 - last edited on ‎07-10-2021 08:43 by Fitbit Moderator

My Versa II is not registering heart rate

How do I fix?

 

Moderator Edit: Clarified subject

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‎07-10-2021 08:45 - edited ‎03-20-2024 13:03

‎07-10-2021 08:45 - edited ‎03-20-2024 13:03

Hi there, @jayge. Welcome to the Community Forums. 

As a first approach, I'd recommend following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-10-2021 08:45 - edited ‎03-20-2024 13:03

‎07-10-2021 08:45 - edited ‎03-20-2024 13:03

Hi there, @jayge. Welcome to the Community Forums. 

As a first approach, I'd recommend following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-12-2021 12:43

In response to MarreFitbit

‎07-12-2021 12:43

Thank You

I was able to get the heart rate tracking restarted.

I appreciate the help.

Gordon
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‎07-12-2021 14:29 - edited ‎03-20-2024 13:02

In response to jayge

‎07-12-2021 14:29 - edited ‎03-20-2024 13:02

@jayge Awesome! I'm glad to hear that your Versa 2 is tracking your heart rate again. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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