Versa 2 stopped tracking my heart rate

[Gpk1]

My heart monitor on verso 2 is only registering 0 all the time. The lights on the back no longer seem to be operating. It is not registering any heart reading on app but everything else is ok. I’ve tried restarting etc. anybody else having this problem 

Moderator Edit: Clarified subject

[JohnnyRow]

Go to the Settings app on wrist to check if 'Heart Rate' is turned off.

[Gpk1]

Yes it on thanks

Gaz Kinvig

[MarreFitbit]

Hi there, @Gpk1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Would you mind confirming if the steps recommended by @JohnnyRow did the trick? I'm not quite sure what you meant on your last post. 

Nevertheless, if the issue persists, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

See you around! 

[MarreFitbit · Accepted solution]

Hi there, @Gpk1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Would you mind confirming if the steps recommended by @JohnnyRow did the trick? I'm not quite sure what you meant on your last post. 

Nevertheless, if the issue persists, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

See you around!