Versa 2 stopped tracking my heart rate

[Amrond]

Not showing or recording heartrate 

Moderator Edit: Clarified subject

[Guy_]

Hi @Amrond  - have you checked the watch Settings that heart rate is turned on?

[MarreFitbit · Accepted solution]

Hi there, @Amrond. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for your help!

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[Craigteeee]

Hi. My versa 2 is doing the same. I have tried every step in this post and not working. what should i do next? thanks

[magnetix]

My Versa 2 application stopped tracking heart rate this week and just displays most recent resting heart rate. Watch is tracking heart rate. Sleep tracking is back to normal after not tracking for a few days early in the week.

[Craigteeee]

fitbit are sending me a replacement. Great company

[Craigteeee]

get in touch with fitbit i am getting a new one sent as replacement

[Guy_]

HI @magnetix - there was an outage starting Feb 6th. If your watch is displaying heart rate in the Today section, logout of the Fitbit App, swipe off the window and on Android clear the storage cache and force stop it.

Restart both watch and phone, login again, allow to pair and link and pull down to sync. It should clear it.

How do I restart my Fitbit device?

[magnetix]

Thanks Guy... I restarted my iPad (not phone) and the problem has resolved without restarting or having to login my watch again. 

[Rain99]

Only if you are still under the one yr warranty.

[Guy_]

@Rain99  - to whom are you responding? For your case did you exhaust all troubleshooting?

[magnetix]

Hasn't worked this time. What next? App not tracking real time heart rate!

[magnetix]

All's well now. Went through the advice a couple of times login and logout, off and on, and now the app is displaying correctly. It took a few minutes after making the changes.