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Versa 2 stopped tracking my heart rate

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‎05-04-2020 10:21 - last edited on ‎06-26-2020 16:00 by Fitbit Moderator

‎05-04-2020 10:21 - last edited on ‎06-26-2020 16:00 by Fitbit Moderator

Yesterday my Versa 2 (purchased in November 2019) stopped tracking my heart rate and the LED lights on the bottom disappeared... I have restarted, shutdown, turned heart rate ON/OFF on the device, app, and website dashboard, cleaned it, updated and factory reset, and still nothing. I've seen lots of people complain about this issue as well.. Is there any other fix to this or should I be looking at other brands of fitness watches? 

 

Moderator Edit: Clarified subject

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‎06-26-2020 16:02 - edited ‎03-03-2024 09:35

‎06-26-2020 16:02 - edited ‎03-03-2024 09:35

Hello there @byesuppy, welcome to the Community Forums. We're sorry to hear that your Versa 2 stopped tracking your heart rate. We appreciate you've taken the time to troubleshoot it. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

We've seen that you contacted our Support Team after posting here and they helped you to get back on track.

We'll be around if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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