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Versa 2 stopped tracking my heart rate

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‎02-12-2021 09:09 - last edited on ‎02-13-2021 06:05 by Fitbit Moderator

‎02-12-2021 09:09 - last edited on ‎02-13-2021 06:05 by Fitbit Moderator

Hi, I've had my versa 2  pretty much 1 year to the day and the heart rate monitor doesn't work. I've never got my Versa wet despite being waterproof, never dropped it so it's been well looked after an in pretty much brand new condition to look at. I've cleaned the sensors, switched on and off and even changed the clock face to another fitbit one in case the clock face was not registering properly. But like I say the little green lights on the back don't flash anymore. Funny thing was there was a red light last night flashing for about 10 seconds then stopped after a restart. Anyone got any ideas?

 

Moderator Edit: Clarified subject

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‎02-12-2021 10:44

‎02-12-2021 10:44

Presumably in the Today app on the watch [Swipe up] it is not showing heart rate?

 

One thing to check is that heart rate is tuned on in Settings.

 

On the watch

Swipe left

Settings

Scroll to Heart rate

Make sure its on

Author | ch, passion for improvement.

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‎02-13-2021 06:07 - edited ‎09-08-2023 09:41

In response to Guy_

‎02-13-2021 06:07 - edited ‎09-08-2023 09:41

Hi there @Gavlarr, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

If the suggestion provided by @Guy_ doesn't work. Please note at this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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