Versa 2 stopped tracking my heart rate

[SunsetRunner]

My watch is on my wrist all day every day except when it's on charge every 3-4 days. 

Today it hasn't shown my heart rate at all. It's just blank. I'm alive and yeah my heart is beating but my watch ain't recognising it!! Is my watch slowly dying? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? Keep in mind that active minutes are also calculated by your heart rate.

Hope this helps. 

[SunsetRunner]

Hi and thanks for your reply.

I did these steps and it's still not working

There are no lights at the back like usual

I saw green lights at the back when it restarted but then nothing.

It is recording my steps ok which is weird but no heart rate still! Help please

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.