Versa 2 stopped tracking my heart rate

[Chrissy242]

Versa 2 heart monitor stopped working and calories burned was not correct. The green lights are  not flashing as they usually do....already tried resetting and that hasn't worked 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Chrissy242. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[Chrissy242]

Thank you for trying to help Unfortunately it did not work. The green sensors are not lighting up. Not sure what's happening 😕😔😔

[MarreFitbit]

@Chrissy242 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Chrissy242]

Still not working.  😔😔. I was told via the online chat forum to factory reset,  it did  not work.