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Versa 2 stopped tracking my heart rate

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‎11-06-2021 23:54 - last edited on ‎11-08-2021 10:55 by Fitbit Moderator

‎11-06-2021 23:54 - last edited on ‎11-08-2021 10:55 by Fitbit Moderator

The green light on the bottom of the watch is not working. I've reset, turned off and on but it never works. what should i do no heartbeat please help

 

Moderator Edit: Clarified subject

 

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‎11-08-2021 10:57 - edited ‎09-14-2023 09:45

‎11-08-2021 10:57 - edited ‎09-14-2023 09:45

Hi there, @Ozdgmerve. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here and they've helped you with this matter. If they steps they recommended did not work, please feel free to contact them back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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