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Versa 2 stopped tracking my heart rate

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‎12-20-2021 22:34 - last edited on ‎12-21-2021 06:38 by Fitbit Moderator

‎12-20-2021 22:34 - last edited on ‎12-21-2021 06:38 by Fitbit Moderator

The heart rate sensor on my Versa 2 stopped working. Ive tried enabling the function, factory reset, all the stuff I found online to troubleshoot. I've had the watch for 1½ years and all customer service offered me is a 35% discount on a full priced watch? Anyone know of a way to repair this function? I can't afford to spend $200/year on watches 

 

Moderator Edit: Clarified subject

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‎12-21-2021 06:39 - edited ‎11-14-2023 04:10

‎12-21-2021 06:39 - edited ‎11-14-2023 04:10

Hi there, @PtheFox. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

We understand and respect your decision regarding the 35 % our Support Team previously offered. Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-21-2021 06:39 - edited ‎11-14-2023 04:10

‎12-21-2021 06:39 - edited ‎11-14-2023 04:10

Hi there, @PtheFox. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

We understand and respect your decision regarding the 35 % our Support Team previously offered. Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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