Versa 2 stopped tracking my heart rate

[Minky77]

The heartbeat registration on my versa 2 has stopped. Tightening wristband did not solve the problem, neither did resetting my versa 2.

Any other ideas? Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Minky77. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, I'd recommend trying the following:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

[Jacqui1234]

Hey @MarreFitbit 

I've tried doing all these suggestions and mine is still not working. The lights aren't even coming on on the back of the tracker. 

Is there anything else I can do?

[MarreFitbit]

@Jacqui1234 Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.