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Versa 2 stopped tracking my heart rate

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‎01-09-2022 15:54 - last edited on ‎01-10-2022 11:13 by Fitbit Moderator

‎01-09-2022 15:54 - last edited on ‎01-10-2022 11:13 by Fitbit Moderator

Hi,

 

about 2 days ago my heart rate monitor stopped working. The green light is not on, and I can’t get a reading. I’ve gone through resetting it and turning it on and off. Please help! 

Thanks!

 

Moderator Edit: Clarified subject

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‎01-09-2022 21:22

‎01-09-2022 21:22

Hi @Katie-Boh  - as this may be something other than a watch fault probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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