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Versa 2 stopped tracking my heart rate

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‎01-13-2022 07:59 - last edited on ‎01-14-2022 05:59 by Fitbit Moderator

‎01-13-2022 07:59 - last edited on ‎01-14-2022 05:59 by Fitbit Moderator

 I purchased a replacement Fitbit from you folks back in 3.9.21. It's been 5 days now and my heart rate monitor on the Fitbit versa 2 has stopped working. I've attempted factory resets, unpairing, repairing the devices, restarting the app, and the Fitbit, checking for updates on the devices with no luck getting the heart rate monitor to work again. Looking for a fix, or a replacement.

 

Thank you, 

 

Mark Nichols

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-13-2022 08:04 - last edited on ‎08-06-2024 05:03 by Fitbit Moderator

‎01-13-2022 08:04 - last edited on ‎08-06-2024 05:03 by Fitbit Moderator

Hi @tehgrimza  - this seems like a common occurrence, it may be related to a recent update or a watch fault.

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer

‎01-13-2022 08:13

In response to Guy_

‎01-13-2022 08:13

Yeah, Fitbit support doesn't exist on that link. Its just blank.. No support?

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0 Votes

‎01-13-2022 08:15

In response to tehgrimza

‎01-13-2022 08:15

Never mind, got it to load.

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