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Versa 2 stopped tracking my heart rate

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‎01-23-2022 10:12 - last edited on ‎01-28-2022 11:01 by Fitbit Moderator

‎01-23-2022 10:12 - last edited on ‎01-28-2022 11:01 by Fitbit Moderator

I've been wearing my watch to bed to track my sleep for a research project and it was working when I started it but there is a TWO WEEK GAP IN DATA. I wear my watch every night and I make sure it's charged. How am I supposed to use data with a TWO WEEK GAP?! I have been a member of the Fitbit community since April 2019 (Versa) but I received a new one from Fitbit (Versa 2) because my original watch had malfunctioned.

 

Should I just get a completely different Fitbit watch or just transition to a different brand?

 

 

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‎01-28-2022 11:05 - edited ‎08-08-2023 12:08

‎01-28-2022 11:05 - edited ‎08-08-2023 12:08

Hi there, @AthenaH. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions regarding the outcome of your case, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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