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Versa 2 stopped tracking my heart rate

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‎02-16-2022 21:03 - last edited on ‎02-17-2022 11:10 by Fitbit Moderator

‎02-16-2022 21:03 - last edited on ‎02-17-2022 11:10 by Fitbit Moderator

Hi, I have a Versa 2 purchased in summer of 2019. Over the last week, it's stopped tracking heartrate accurately/constantly, and now the lights on the back no longer work. Considering I got one specifically to track HR and sleep, this is pretty disappointing.

 

I've tried shutting it off and turning it on, manually disabling and reenabling the HR data, and most other possible solutions I found. Help would be very appreciated, and thank you.

 

Moderator Edit: Clarified subject

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‎02-17-2022 11:12 - edited ‎10-30-2023 03:51

‎02-17-2022 11:12 - edited ‎10-30-2023 03:51

Hi there, @sunflowerowan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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