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Versa 2 stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2022 03:59 - last edited on ‎04-09-2022 08:16 by Fitbit Moderator

‎04-09-2022 03:59 - last edited on ‎04-09-2022 08:16 by Fitbit Moderator

My versa wont track or show my heart rate anymore 

 

Moderator Edit: Clarified subject

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‎04-09-2022 08:18 - edited ‎11-13-2023 04:21

‎04-09-2022 08:18 - edited ‎11-13-2023 04:21

Hi there, @Tristinlords. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team again. 

Have a good weekend! 

Maria | Community Moderator, Fitbit


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‎04-09-2022 09:35

In response to MarreFitbit

‎04-09-2022 09:35

I was helped everything they told me to do I already tried. My watch still
doesn’t work
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‎04-11-2022 05:08 - edited ‎07-17-2023 03:58

In response to Tristinlords

‎04-11-2022 05:08 - edited ‎07-17-2023 03:58

@Tristinlords Thanks for the details provided in your recent post, I understand where your concern is coming from. However, since you have reached our to our Support Team for help, my best recommendation is to keep the conversation with them so they can find a resolution to your issue based on the troubleshooting steps you've already performed. So, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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