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Versa 2 stopped tracking my heart rate

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‎06-24-2022 23:41 - last edited on ‎06-25-2022 05:49 by Fitbit Moderator

‎06-24-2022 23:41 - last edited on ‎06-25-2022 05:49 by Fitbit Moderator

My versa 2 has stopped detecting heart rate. I have performed all the necessary resets and updates but still nothing. It’s tracking steps. 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎06-25-2022 05:52 - edited ‎03-25-2024 07:46

‎06-25-2022 05:52 - edited ‎03-25-2024 07:46

Hi there, @Kimmy404. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here, but your chat got disconnected. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Nevertheless, I'd recommend try the following:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎06-25-2022 07:50

In response to MarreFitbit

‎06-25-2022 07:50

Done all of the above but still no lights for heart rate sensor

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‎06-25-2022 11:57 - edited ‎03-25-2024 07:43

In response to Kimmy404

‎06-25-2022 11:57 - edited ‎03-25-2024 07:43

@Kimmy404 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-26-2022 07:41

In response to Kimmy404

‎06-26-2022 07:41

Did you get this resolved? I have been having the same issue. Thx!

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‎06-29-2022 13:43

In response to jent2022

‎06-29-2022 13:43

No still no luck. 

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‎06-29-2022 19:52

In response to MarreFitbit

‎06-29-2022 19:52

Did this as well for same issue. Started this after update from FitBit. This didnt work. Tirning HR on and Off doesnt work. Rebooting doesnt work. And reset to factory defaults doesnt work either. Once he n awhile i may get it to work for a little bit then lights are back off again. Nothing left to try. Was working just fine until update that added  Afib tracking.  Now what bc it seems your update caused this issue. Help !!!!

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