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Versa 2 stopped tracking my heart rate

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‎07-08-2022 18:12 - last edited on ‎07-09-2022 05:41 by Fitbit Moderator

‎07-08-2022 18:12 - last edited on ‎07-09-2022 05:41 by Fitbit Moderator

7 days ago my V2 stopped tracking my HR. Did all the resets. Called support, they walked me through an hours of resets. It worked 2 hours. Then this am at 5 it started working perfectly. It’s now stopped again after 12 hours. No green light on back. It’s 21:2 yrs old. Any ideas? 

 

Moderator Edit: Clarified subject

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‎07-09-2022 05:43 - edited ‎11-16-2023 10:49

‎07-09-2022 05:43 - edited ‎11-16-2023 10:49

Hi there, @DA313. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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