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Versa 2 stopped tracking my heart rate

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‎08-07-2022 22:12 - last edited on ‎08-08-2022 16:50 by Fitbit Moderator

‎08-07-2022 22:12 - last edited on ‎08-08-2022 16:50 by Fitbit Moderator

Please help, my heart tracker won't detect my heart rate anymore.... 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-08-2022 04:54

‎08-08-2022 04:54

Hello @MelVas 

 

Go to your Versa 2 and swipe left twice to get to your settings. Tap the settings gear wheel then scroll down and make sure your heart rate is on and wasn’t accidentally disabled. If you find the heart rate was already on, turn it off then sync your tracker then turn it back on then sync your tracker again. 

If the issue continues you can try restarting your Versa 2 by holding down the button on the side until you see the Fitbit Logo then release the button. It will then vibrate to indicate the restart is completed. 

If it still remains a problem look here to see tips that might help: https://help.fitbit.com/articles/en_US/Help_article/1582.htm

 

😉 Hopefully this provides you with an answer. Please let me know

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‎08-08-2022 16:51

In response to SunsetRunner

‎08-08-2022 16:51

Hi there, @MelVas. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

 

As @SunsetRunner has suggested, please try the following steps:

 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎08-09-2022 15:53

In response to MarreFitbit

‎08-09-2022 15:53

I am having the same issue and have tried all the trouble shooting and it's still not working,  the sensor isn't on at the back of my watch 

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‎08-09-2022 18:33

In response to AineD84

‎08-09-2022 18:33

I'm having the same issue and also have tried all of the aforementioned tips multiple times.  

Mine has also stopped notifying me to get up and move at 10 till the hour if I'm not up to my 250 steps yet. 

For as much as we pay for these watches I would like it to work longer than a year. 

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