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Versa 2 stopped tracking my heart rate

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‎08-20-2022 15:00 - last edited on ‎08-27-2022 05:59 by Fitbit Moderator

‎08-20-2022 15:00 - last edited on ‎08-27-2022 05:59 by Fitbit Moderator

My Versa 2 stopped tracking heart rate. There's no green light on the back anymore and it just shows -- BPM. 
I've tried factory resetting, restarting the Fitbit, Turning heart rate monitor off and on, Removing the Fitbit from the app and re-adding it and nothings working!
I've seen a lot of other people have the same issue. Has anything helped ??

 

 

Moderator Edit: Clarified subject

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‎08-20-2022 23:28 - last edited on ‎08-21-2024 16:35 by Fitbit Moderator

‎08-20-2022 23:28 - last edited on ‎08-21-2024 16:35 by Fitbit Moderator

Hi @AmalieF - this can happen if the watch got wet or if it follows a firmware update.

If it doesn't work after a factory reset the watch has a fault.

The quickest way to resolve it if it is under warranty, 1 to 2 years depending on country law, is to replace it over the counter where you bought it, hopefully.

Author | ch, passion for improvement.

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‎08-27-2022 06:01 - edited ‎06-24-2023 07:12

In response to Guy_

‎08-27-2022 06:01 - edited ‎06-24-2023 07:12

Hi there, @AmalieF. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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