Versa 2 stopped tracking my heart rate

[Moon27]

Hallo! 

I've bought my versa 2 less than an year ago. 

Last week heart rate tracking stopped working.

I've tried every solution I could think about...but no good news.

Could you help me, please?

Thanks, bye

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Moon27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

To better assist you, please confirm that you've followed the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

See you around. 

[BravadoAvocado]

Hi there! I’ve also been experiencing the same issue on my Versa 2. 

I’ve done the steps you’ve recommended, but the HR still freezes after a short while. I repeat the steps, it works for a bit, then freezes again. I’ve also done a factory reset but the issue still occurs. 

Do you have any other suggestions or should I reach out to a representative? My watch is also less than a year old. 

[Moon27]

Thanks a lot for your help.

I tried all the points you've recommended, but no good ones from my watch.

So, being still guarantee, I'll return it trough the customer service.

Thanks, have a good night 

[MarreFitbit]

Hey, @BravadoAvocado. Welcome on board and trying the tips and recommendations I suggested above. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Moon27 Thanks for getting back and the update after trying those steps! If you haven't done so yet, please feel free to get in touch with our Support Team for further assistance.