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Versa 2 stopped tracking my heart rate

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‎01-10-2023 03:43 - last edited on ‎01-10-2023 04:01 by Fitbit Moderator

‎01-10-2023 03:43 - last edited on ‎01-10-2023 04:01 by Fitbit Moderator

The heart rate won’t work on my Fitbit anymore how do I fix it

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-10-2023 04:02 - edited ‎10-14-2024 10:38

‎01-10-2023 04:02 - edited ‎10-14-2024 10:38

Hi there, @cnhill23. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd recommend following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


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Best Answer

‎01-10-2023 10:28

In response to MarreFitbit

‎01-10-2023 10:28

Hi I’m having this same issue, my versa 2 is no longer tracking my heart rate or logging my sleep.

 

I have all of the above steps and since the green lights aren’t blinking, I also tried cleaning the back of my watch with rubbing alcohol and a cotton swab. None of these workarounds seem to be doing the trick. Is there anything else I can do?

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0 Votes

‎01-10-2023 10:48

‎01-10-2023 10:48

All these problems on the Versa 2 might be so to the latest update. I’ve been reading that a lot of the Versa 2 have had issues since update 72.1.23.

screen not being responsive to touch, heartbeat and sleep not being monitored. Hopefully FitBit comes out with an update fixing these bugs soon.

 

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0 Votes

‎01-10-2023 10:48

In response to COrtiz1130

‎01-10-2023 10:48

All these problems on the Versa 2 might be so to the latest update. I’ve been reading that a lot of the Versa 2 have had issues since update 72.1.23.

screen not being responsive to touch, heartbeat and sleep not being monitored. Hopefully FitBit comes out with an update fixing these bugs soon

Best Answer