Versa 2 stopped tracking my heart rate

[Bachera]

I have tried resetting, changing the settings, etc. There are no green lights blinking on the back anymore and it is keeping track of everything but the heart rate. Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Bachera. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirm that you've tried the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Bachera]

Yes, I tried those steps. I also tried them again, for like the 4th time, when I got your message just to be sure. It still doesn't work. There are no lights on the underside of the watch anymore either. I also tried switching wrists. Nothing is working.

[Bachera]

I tried a factory reset this morning and it still isn't working. Please help!!