help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2023 04:53 - last edited on ‎07-12-2023 09:22 by Fitbit Moderator

‎07-12-2023 04:53 - last edited on ‎07-12-2023 09:22 by Fitbit Moderator

Good morning!

Today is Wednesday and my heart rate tracker has not worked since Sat. Afternoon. I’ve tried the suggestions in previous posts and articles to no avail. 
Was there a software update this past weekend or something; or has my versa started it’s slow walk to the recycle heap? 
(My main complaint about all the Fitbit products I’ve owned is that they don’t last more than a year or so.)

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎07-12-2023 09:24

‎07-12-2023 09:24

Hello there, @MelMcGuire. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out.

To better assist you, please confirm that you've tried the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-12-2023 12:26

‎07-12-2023 12:26

Mine is doing the exact same thing! 

Best Answer
0 Votes

‎07-12-2023 20:22

In response to MarreFitbit

‎07-12-2023 20:22

Thank you; yes, I did all those steps. 
but it’s now doing a totally different strange thing. Although it tracked my steps all day, my screen is blank but I know it’s not a dead battery. I placed it on my charger and a white line appeared across the top of the screen, statically going off and on and now it’s blank again. No indication that charging is happening. 

Best Answer
0 Votes

‎07-14-2023 08:50

In response to MelMcGuire

‎07-14-2023 08:50

That happened to my old Charge 2 over a year ago and I never was able to get the display back. Support told me I’d need a new device, got a Versa, and that only lasted a year or so. Time to move on. 

Best Answer
0 Votes

‎07-15-2023 09:32

In response to MarreFitbit

‎07-15-2023 09:32

this is not working for mine now.   It worked once.  But not now.  

Best Answer
0 Votes