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Versa 2 stopped tracking my heart rate

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‎07-25-2023 07:29 - last edited on ‎07-25-2023 09:27 by Fitbit Moderator

‎07-25-2023 07:29 - last edited on ‎07-25-2023 09:27 by Fitbit Moderator

Hi!

I had my versa 2 for more than a year and a half, and the heart monitor randomly stopped working.

The thing is, I found out this happened to a lot of other people, so I'm thinking of contacting fitbit. (I tried restarting the watch, factory reseting it and all that)

The country I'm from and bought the watch from is part of EU, so technically the warranty should last 2 year, but I'm not sure if getting to the trouble of fixing the watch is worth it.

Has anyone went through something similar? Is costumer support ok?

Moderator Edit: Clarified subject

https://vlc.onl/
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2 REPLIES 2

‎07-25-2023 08:35

‎07-25-2023 08:35

My Versa 2 is a couple years old and the heart rate monitor has always worked well.  Recently I let it sit for several weeks, and after I recharged the battery and synced it with my iPhone, the heart rate monitor no longer works. It's checked in settings and the heart icon appears on the main display, but there are no numbers.  Is there a fix for this?

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‎07-29-2023 09:10

In response to MBR2000

‎07-29-2023 09:10

Well, this has been helpful.

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