Versa 2 stopped tracking my heart rate

[Eroc13]

My versa 2 stopped tracking my heartbeat. I turned it on and off . Made sure it had the latest firmware.  I made sure heart beat tracking was on in settings.  The little light on the sensor isn't on. No green or red

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Eroc13. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirm that you've tried the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Kmac525]

I have done every step listed, twice and my heart rate still doesn't track. 

I also removed my Versa 2 and added it back. Nothing I have tried is working.

[cdbailey7]

Mine has done the exact same thing and I have followed all the steps to a T! Now it won't charge. Really makes me mad only lasting a little over a year.