Versa 2 stopped tracking my heart rate

[Amyjane17]

Im on my second versa 2 and the heart rate as stopped working on them both i have tried everything and is doesn't work anyone else had same issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Amyjane17. Welcome to the Fitbit Community Forums. I'm sorry to hear that you've had issues with the heart rate data on your two Fitbit Versa 2 devices. I appreciate you've taken the time to troubleshoot this issue prior to posting here. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

[Amyjane17]

Yes i did and got no where was given an invalid code and cant have a replacement even though the devices was clearly faulty i want to know if other people have had the same issues.Sent from my Galaxy

[Sunshine367]

Mine has stopped tracking heart rate as well. Also had other issues on multiple Fitbit devices that were “said to be covered by their warranty” and was denied repair and or replacement. What’s the point in getting the insurance if you still have to come out of pocket or end of paying for a new one! Last Fitbit I’ll own! 

[SammieBee]

My versa 2 also stopped tracking my heart rate. I’ve tried restarting it several times and right when I turn it back on (for 10 seconds) or SOMETIMES at random it will decide to pick up a heartbeat, but there’s nothing consistent and it won’t track. It also won’t track my sleep because of the issue. Mine was a gift so there’s not much I can do other than hope it’ll fit itself the same way it “broke” itself. If this issue proceeds, I definitely will not be buying a Fitbit brand for my replacement. 

[Amyjane17]

They are expensive watches they should be lasting longer than a year the least they could do is replace them but they wont so they lose customer i will not buying another fitbit either.

[Amyjane17]

Its disgusting ive always had fitbits for past 8 years but after this experience i will be taking my money else where.