Versa 2 stopped tracking my heart rate

[Ckheart]

Stopped tracking heart rate Jan 15th ish

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ckheart. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I will be glad to help you with your Versa 2 that stopped tracking your heart rate. 

To better assist you, please confirm that you've tried the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Ckheart]

I read this fix on another post and tried it several times. It did not work. Do you have anything new I can try, or can you simply confirm Google no longer intends to invest in software fixes or support this brand?