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Versa 2 stopped tracking my heart rate

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‎10-19-2025 11:55 - last edited on ‎10-22-2025 03:54 by Fitbit Moderator

‎10-19-2025 11:55 - last edited on ‎10-22-2025 03:54 by Fitbit Moderator

I haven't had my heart rate monitor working for the past week. I still see a green sensor on the back and it recorded my sleep last night (though not most of last week). I did the recommended turn the tracking on and off, sync, and reset suggestion. I even did a factory reset. Nothing is working for me and I'm wondering if this is a lost cause.

Moderator Edit: Clarified subject

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‎10-22-2025 04:16

‎10-22-2025 04:16

Hi there, @AMcHess. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 has stopped tracking your heart rate. I understand your concern, we are here to help you! 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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